P1 · Policy

Privacy

This policy covers the public site, the agency platform, the client portal, and the API that stores your tenant data.

Who we are

Briefgrid is a multi-tenant content operating system for agencies. Contact: hello@briefgrid.store.

What we collect

Account data: name, email, password hash or Google subject, agency profile fields.
Client records: brand identity, Brand Brain fields, audience notes, platforms, logos, addresses, optional GST.
Work product: creatives, captions, scripts, versions, assets (images and video files), comments, approval votes, workflow assignments, invoices you create, and feedback you file.
Billing: plan selection, Razorpay payment and order identifiers, payer email if provided.
Marketing site: contact form notes, theme preference in the browser, cookie-note dismissal.

How we use it

To run your agency desk and client portals, isolate each client's Brand Brain, process approvals, store creative files you upload, process payments through Razorpay, answer support requests, and improve reliability. We do not sell client creative files or Brand Brain contents.

Tenancy and access

Every operational query is scoped to an agency. Client portal users only see the client they belong to. Platform super admins can inspect agencies and support queues for abuse and reliability. Agency owners control team seats and client invites.

Processors

We use hosting and database providers, email delivery (for verification and invites), optional AI providers when you trigger generation features, and Razorpay for checkout. Those processors receive only what that feature needs.

Retention

Account and client data remain while the agency is active. You may request deletion of an agency workspace; we remove or anonymise tenant rows and uploaded files within a reasonable operational window, except records we must keep for tax or dispute reasons (for example paid invoices and Razorpay references).

Your choices

Update profile and agency settings in the product. Export or delete client assets from the desk where practical. Write to hello@briefgrid.store for access or erasure requests. See also the cookie note and terms of use.